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FAQs

All sales are final on all Noir Luxe Hair Products are final and there are no refunds allowed on any grounds.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to: (****An address will be provided through email once approved.***) 

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. 

We accept PayPal and all major credit cards.

No you don’t not need an account to make a purchase but having an account provides you with a faster checkout experience.

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Your form of payment is charged once you reach the ‘Thank You’ page.

You can use this page here to contact us.

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